Terms and Conditions
Terms and Conditions of Sale
Last updated: November 23, 2025
1. Company Information
This website is operated by BelgianMart.
● Business Name: Messelis Geoffrey
● Legal Status: Self-employed (Sole Proprietor)
● Registered Address: Scheldekouter 576, 9600 Ronse, Belgium
● Company Number (BCE): 0736.266.127
● VAT Number: BE0736.266.127
2. Acceptance of Terms
By accessing this website and/or placing an order through the Shopify checkout system, the
customer confirms having read, understood, and fully accepted these Terms and Conditions
of Sale without reservation.
These Terms apply to all orders placed through the BelgianMart Shopify store.
3. Products and Availability
Products are described and presented as accurately as possible.
However, slight variations may occur, including but not limited to labels, packaging, or
production year.
In the event a product becomes unavailable after an order has been placed, BelgianMart will
contact the customer and offer one of the following options:
● shipment of an equivalent product,
● a full refund, or
● delayed shipment or pre-order.
4. Sale of Alcohol – Legal Age Requirement
In accordance with Belgian law, the sale of alcoholic beverages is strictly prohibited to
persons under 18 years of age.
By placing an order on the Shopify checkout, the customer confirms being legally entitled to
purchase alcohol.
BelgianMart reserves the right to request age verification at checkout, prior to shipment, or
upon delivery.
If age verification is refused or fraudulent information is suspected, the order will be
cancelled.
Shipping fees will not be refunded.
5. Prices and Taxes
All prices displayed on the Shopify store are in USD.
For orders shipped within the European Union, prices include VAT, unless otherwise stated.
For orders shipped outside the European Union, VAT does not apply. Import duties,
customs charges, or administrative fees imposed by the destination country remain the sole
responsibility of the customer, unless such charges are clearly indicated and included at
the time of checkout.
6. Orders and Payment
Payment is due in full at the time of order placement via the Shopify checkout.
Accepted payment methods may include, depending on availability:
● Credit and debit cards (Visa, Mastercard)
● Bancontact
● Other payment methods supported by Shopify
Orders will only be processed and shipped once payment has been successfully received
and confirmed.
7. Shipping and Delivery
Shipping costs are calculated and displayed at checkout before payment confirmation.
Delivery times provided are estimates only and may vary due to carrier operations, customs
processing, or external factors beyond BelgianMart’s control. No compensation may be
claimed for delivery delays.
Transfer of Risk
For consumer customers, the risk of loss or damage transfers to the customer only upon
physical receipt of the goods, in accordance with applicable European consumer
protection laws.
Damaged or Incorrect Items
If an order arrives damaged or incorrect, the customer must:
● notify BelgianMart within 48 hours of delivery, and
● provide clear photographic evidence of the parcel, packaging, and affected items.
Claims submitted outside this timeframe or without sufficient proof may be refused.
8. Customs and Import Regulations
For international shipments, the customer is responsible for complying with all import
regulations applicable in the destination country.
If a shipment is refused, seized, blocked, or destroyed by customs or governmental
authorities, no refund will be issued, provided that BelgianMart has completed all customs
declarations accurately and in good faith.
If the parcel is returned to BelgianMart in its original condition, a refund will be issued
excluding shipping costs, customs duties, taxes, administrative charges, and return
handling fees.
9. Right of Withdrawal (EU Consumers Only)
EU-based customers have the right to withdraw from their purchase within 14 calendar
days from receipt of the goods, without providing any justification.
The right of withdrawal may be exercised by:
● any clear written statement, or
● use of the standard withdrawal form, available upon request.
Exceptions
The right of withdrawal does not apply to:
● perishable goods (e.g. fresh chocolate, heat-sensitive products),
● custom-made or personalized items,
● sealed goods opened after delivery (including beverage bottles),
● goods returned damaged, incomplete, or without original packaging.
Returned goods must be unused, unopened, intact, and in original packaging.
Return shipping costs are borne by the customer.
10. Legal Warranty
Products benefit from the applicable Belgian legal conformity warranty, in accordance
with consumer protection laws.
11. Limitation of Liability
BelgianMart’s liability is limited to the total amount paid for the order concerned.
BelgianMart shall not be liable for:
● carrier delays,
● customs delays or losses,
● indirect damages, loss of profit, resale loss, or commercial impact,
● force majeure events.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, or mandatory
statutory consumer rights.
12. Personal Data and Cookies
Personal data is processed in accordance with the General Data Protection Regulation
(GDPR).
Details regarding data processing and cookies are available in the Privacy Policy published
on the Shopify store.
13. Intellectual Property
All content available on the BelgianMart Shopify store, including text, images, branding, and
structure, is protected by intellectual property rights and may not be reproduced or reused
without prior written consent.
14. Governing Law and Jurisdiction
These Terms are governed by Belgian law.
In the event of a dispute, jurisdiction shall belong to the courts of the seller’s registered
office, without prejudice to mandatory EU consumer protection rules allowing the
consumer to bring proceedings before the courts of their country of residence.
15. Online Dispute Resolution
In accordance with EU Regulation No. 524/2013, EU consumers may submit disputes via
the Online Dispute Resolution platform: