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FAQ

  1. Where is BelgianMart located?
    - BelgianMart is a Belgian company, located in Belgium, Scheldekouter 510, 9600 Ronse.

  2. Is BelgianMart able to source products not yet listed in its inventory?
    - Yes, if it matches with one of our categories we could add it on demand, please feel free to use our contact page to send your inquiry.

  3. Is there a minimum purchase price on BelgianMart?
    - No, there is no minimum purchase price.

  4. Are my payments secure?
    - Yes, your payments are secure. We use 2Checkout as payment gateway, one of the world leaders in the industry with the highest possible certification level.

  5. Can I save my purchases and come back later to finalize my order?
    - Yes, you can come back later and click on the shopping cart, your purchases will still be there. Click on the check out button and finalize your order.

  6. What are the shipping costs to my country?
    - The shipping fee depends on the shipment destination and total weight. You can find the shipping costs on the shipping rates page.

  7. When will I receive my order?
    - It depends on the destination country, usually it takes between 3 and 14 business days to arrive.

  8. Will I have to pay import duties or taxes ?
    - Laws are different in every country. The customer should know the legislation of his country before making an international order. BelgianMart is not responsible for extra charge, import duties, taxes or goods seized by the customs.

  9. What if no one is at home to meet the courier?
    - If no one is at home the courier will leave a card with the needed information to get your shipment.

  10. Why did I receive a product with a different packaging than on the picture on your store?
    - BelgianMart tries to keep every product picture and information up to date, but when a manufacturer changes the packaging, it can happen that the picture isn't updated yet at the moment that you place your order.
     
  11. What if I am not happy with the taste or quality of some products bought?
    - BelgianMart is selling a large inventory of products but is not the manufacturer of those products, BelgianMart is not responsible if some of those products don't meet the expectations of some customers.

  12. Can I return my order for any reason?
    - Yes, you can return any order within 30 days after receiving it. It must be in a saleable condition in its original, undamaged packaging.
    - If there are breakages in transit please save the merchandise, and the package it arrived in, and notify us immediately.
    - Please note: Shipping and handling charges are NOT refundable
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